These Terms of Service ("Terms") govern your use of the pfeiffercollision.com website and the online estimate, contact, and messaging services offered by Pfeiffer Collision & Paint Center, Inc. ("Pfeiffer Collision," "we," "us," or "our"). By using the site or opting in to our text messages, you agree to these Terms and to our Privacy Policy.

Use of the Website

You agree to use the site only for lawful purposes and to provide accurate information when you submit an estimate request, contact form, or other information. We may modify, suspend, or discontinue any part of the site at any time without notice.

Estimate Requests

Any figure or vehicle information generated from our online estimate tool is provided for convenience only and is not a binding quote, warranty, or guarantee of repair cost, time, parts availability, or insurance coverage. A final estimate requires an in-person inspection at one of our locations.

SMS Terms of Service

By opting in to SMS from a web form, in-person interaction, or other medium, you are agreeing to receive SMS messages from Pfeiffer Collision. Messages you may receive include:

• Appointment reminders and scheduling confirmations.
• Estimate status updates and repair status notifications.
• Replies to inquiries you have sent us.
• Service reminders and account notifications relating to work we are doing for you.

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

To opt out at any time, reply STOP to any message from us. You will receive a single confirmation and will not receive further SMS messages from that number unless you opt in again.

For assistance, reply HELP to any of our text messages, or visit our website at pfeiffercollision.com. You can also call the location handling your repair:

• Kentwood: (616) 940-8950
• Plainfield: (616) 647-5940
• Rockford: (616) 504-4350

SMS consent is not shared with third parties or affiliates. See our Privacy Policy for full details on what we collect and how we protect it, and our Terms of Service (this page) for the full SMS terms.

Intellectual Property

The pfeiffercollision.com website, including text, graphics, logos, and images, is owned by Pfeiffer Collision or its licensors and is protected by U.S. and international intellectual-property laws. You may not copy, reproduce, or redistribute the site's content without our written permission, except for personal, non-commercial use.

Third-Party Services and Links

The site links to third-party services (for example Google Analytics, Google Drive, Google Maps, and NHTSA). Your use of those services is governed by their own terms and privacy policies. We are not responsible for the content, policies, or practices of third-party sites.

Disclaimer and Limitation of Liability

The site and its features are provided "as is" and "as available" without warranties of any kind, express or implied. To the fullest extent permitted by law, Pfeiffer Collision is not liable for any indirect, incidental, special, or consequential damages arising out of your use of the site or the messages we send. Nothing in these Terms limits our liability where such limitation is prohibited by applicable law.

Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-laws rules. Any dispute arising from these Terms or your use of the site will be brought in a court of competent jurisdiction located in Kent County, Michigan.

Changes to these Terms

We may update these Terms from time to time. The effective date above reflects the most recent revision. Continued use of the site after changes are posted constitutes your acceptance of the updated Terms.

Contact Us

Questions about these Terms? Contact Pfeiffer Collision at:

Pfeiffer Collision & Paint Center, Inc.
2430 29th Street SE, Grand Rapids, MI 49512
Phone: (616) 940-8950
Web: pfeiffercollision.com/contact